Building internal tools for IRB
TIMELINE
FALL 2025 - PRESENT
ROLE
UX Designer / Researcher
TEAM
1 UX Researcher
2 UX Designers
1 PM
TOOLS
Figma
Miro
OVERVIEW
Working on internal tools and sites to maximize efficiency in public service.
As a part of the service design team under the Chief Information Technology Officer, I am focused on designing internal tools that support the IRB's goal of resolving immigration and refugee cases quickly, simply, and fairly.
PROJECTS
Scheduling Tool
Prototyped and iterated on a 40+ screen national scheduling platform that replaced manual workflows and legacy systems, contributing to an ~85% efficiency gain. Led usability testing and produced end‑to‑end UX deliverables, including journeys, workflows, wireframes, and hi‑fi prototypes.
Sharepoint Sites
Led the redesign of multiple SharePoint sites for better usability and branding, and launched an AI knowledge series that increased employee engagement.
WANT TO LEARN MORE?
Reach out to me anytime!
The designs I worked on are private, but I'd be more than happy to chat more about my process over a call. Reach out to me at nlrdomin[at]uwaterloo[dot]ca